Refund Policy
Overview
Cybertronix Technologies specializes in the sale of digital software licenses and electronic products. Our refund policy is designed to address the unique characteristics of digital goods due to the nature of our products. Please read this policy carefully before making a purchase.
No Returns or Refunds for Digital Software Licenses
We regret to inform you that once a software license key has been issued and shared with the end customer, no returns or refunds can be processed. This is due to the irreversible nature of digital transactions and the inherent characteristics of software licenses.
License Activation
It is the responsibility of the customer to ensure that the software license key is correctly entered and activated on their system. If you encounter any issues with the activation process, please contact our customer support team immediately for assistance.
Exceptions
Consideration for refunds under exceptional circumstances is possible, such as:
Technical Issues
If the software is proven to be faulty or incompatible with the customer’s system, and our technical support team is unable to provide a resolution.
Duplicate Purchases
In the event of accidental duplicate purchases, Cybertronix Technologies will review and consider refund requests on a case-by-case basis.
Contact Customer Support
If you believe your situation qualifies for an exception, please contact our customer support team at [email protected]. Provide detailed information about the issue, including your order number and relevant details. We will assess your request and respond in a timely manner.
Fraudulent Activity
Cybertronix Technologies reserves the right to refuse a refund if we suspect fraudulent activity or a violation of our terms of service. We will report any attempts to obtain a refund through fraudulent means to the appropriate authorities.
Changes to Refund Policy
- Cybertronix Technologies reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
- By making a purchase from Cybertronix Technologies, you acknowledge and agree to the terms outlined in this refund policy.
- If you have any questions or concerns regarding our refund policy, please contact us at [email protected].
- This refund policy is effective from 11/12/2023.
